Tech Helpdesk Support
Swindon, Wiltshire
£28,500 - £33,000 per annum
Permanent
Our ever evolving technology client is seeking a proactive and enthusiastic technical support/ people person, who likes to use their own imitative to learn and resolve problems inhouse, whilst always offering the best customer service.
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Responsibilities
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Provide first-line support for customers via phone, email, and in-person on occasion
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Diagnose and resolve customer queries (inhouse wherever possible) and only escalate to external technical support as a last resort
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Utilise own training notes and product demonstrations to offer better support to customers
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Keep customers updated all the way through the query or repair process
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Update internal CRM systems accurately
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Manage coordination of repairs, replacements and returns efficiently within agreed timeframes
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Check and maintain stock levels using inhouse system
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Build great customer rapport and long term trust
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Work closely with marketing to ensure correct product wording is used on any promotional material
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Ensure all demo products are maintained and work correctly
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The option to attend external demo events could be available later down the line for the right person
To apply for this position the ideal person will have
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Experience in a technical support/helpdesk role
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Passion to learn about ever changing smart home technology and similar products
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Familiarity with networking concepts
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Strong organisation, problem solving and communication skills
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Proactiveness and self motivation
Monday - Friday, full time, permanent. Hybrid working will be available after full training and competence in the position. Relaxed working environment and competitive benefits package available.
In depth product training will be provided - inhouse, online and at off site locations.
This is a great opportunity to make a customer support role your own, within a very well established and ever evolving SME tech business, located on the outskirts of Swindon.
Driver is preferred due to location.
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If you are passionate about smart technology and enjoy helping others resolve their technical challenges, then this could be the perfect permanent career for you.
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2-Recruit are an Equal Opportunities Employer.
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